Packing and shipping

1. Our packaging
We pack extremely stably and ecologically. Our high-quality packaging is technically sophisticated, custom-made products. We use beautiful, environmentally friendly packaging made of wood and cardboard, which we invite you to recycle or recycle according to your wishes. Small boulders (from S-01 to L-01) are sent by post, large boulders (larger than L-01) only by courier. We like to "double down" to guarantee optimal safety for your products. Because why do we need the highest quality if your goods are damaged during transport?

!!! If your parcel arrives damaged... If your parcel arrives damaged, file a delivery complaint directly with the deliverer and do not accept it! Only then can we hold the courier company responsible for any damage they cause during delivery. An accepted shipment is considered "good" (because it has been accepted) and cannot be further complained about. !!!

2. Useful shipping information
Standard delivery time is usually 5-7 business days. In exceptional cases, standard delivery may take longer. If you have a preferred delivery date in mind, please ask for advice. In this case, please contact us as soon as possible. All orders are shipped from our EU warehouse. We will provide you with a tracking number to track your shipment. We use delivery services:

3. Answer
We love what we do. We want to improve our services for every customer, so we would appreciate your small and honest feedback about your experience with purchasing and using materials for your garden. Achieve the best customer experience.